Job Description

What You'll Do:

As an Overpayment Recovery Analyst , you will be responsible for obtaining and analyzing financial information to identify and establish effective benefit integration and initiates timely overpayment recovery activity.

• Calculates claim benefits, overpayments based on claim procedures, product design, contract provisions and applicable state/federal laws and regulations. Analyzes prior benefit calculations, including considering adjustments, taxability issues, integration with multiple sources of income and right of recovery.
• Organizes and effectively manages assigned caseload in close collaboration with claim analysts and other claim team members.
• Working within guidelines, proactively corresponds directly with claimants, appointed representatives, attorneys or other appropriate parties, to maximize overpayment recovery rate and ensure timely results. From referral through recovery, assesses the claim to determine best course of action seeking guidance/direction as needed.
• Effectively communicates, verbally and in writing, with claimants regarding collection of overpayments, reimbursement requirements, status of overpayments and all other aspects of the benefit integration process. Responds in a timely manner to claimant concerns and/or questions regarding overpayments. Identifies complex claim scenarios requiring escalation.
• If recovery efforts are exhausted, determines the need for ongoing overpayment involvement and communicates with identified collection vendors.
• Prepares accurate and timely entries, posting all necessary data points to the overpayment management tool to ensure accurate financial and workload reporting.

Who You Are:

• 6+ years of claims experience, customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
• A degree in Finance or Economics is preferred.
• A strong understanding of financial concepts and/or experience working with contracts, particularly Disability contracts, is preferred.
• Proficient in MS Excel, and MS Word.
• Analytic, relationship building, and time management skills preferred.
• Effective prioritization and decision making skills are also preferred.

Salary Range Information: Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range: $54000 - $98400 / year Time Off Program: Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided. Pension Eligible: Yes Additional Information:

Work Environment

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements. 

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window: We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Date First Posted (TTF): 6/20/2025 Latest Post Date: Careers - US: 6/20/2025

LinkedIn Remote Hashtag

: #LI-Remote

Job Tags

Permanent employment, Full time, Contract work, Temporary work, Work experience placement, Remote job, H1b, Flexible hours,

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